VisualCV

President  & COO of high-growth, early-stage SaaS software company serving the institutional mortgage market.  Achievements include managing the company to positive cash flow and doubling revenue while professionalizing the organization from development to sales, marketing, financing and customer service.  Personally raised $600,000 in angel capital to finance the transition from loss-making to profitability.

COO for high-growth, Boston Ventures backed Yellow Pages publisher for over 300 communities in the Midwest.  Achievements include serving as the primary thought leader in re-building sales organization to boost productivity 20% and re-building the management team working with the CEO to hire a CFO, EVP Sales, Director of  IT, and Director of Telesales.  Other achievements:

o     Conceptualized and built a Telesales operation generating new annual revenue in year one of over $1M at annual rates;

o    Developed internally consistent, unified pricing program and enforced pricing integrity to convert pricing into a strategic weapon of the company;

o     Built IT department with an onshore/offshore model and subsequently replaced an aging MIS system with an industry solution requiring significant customization on time and under budget;

o     Led organization to ISO 9001:2000 certification & laid Six Sigma foundation;

o     Instituted customer eSurvey to monitor customer satisfaction on a weekly basis;

o     Orchestrated development of numerous forecasting, sales resource planning and tracking systems to eliminate paper-based systems;

o     Tackled fixed costs through moving peak load graphic design work offshore to India and the Philippines, expanding peak capacity and reducing overhead by hundreds of thousands of dollars;

      o  Re-built company IYP (Internet Yellow Pages) to
            launch new revenue source in January 2009.

COO for venture capital-backed information services company with a primary focus on landlord entrepreneurs.  Achievements:

o     Designed and launched a subscription portal for landlord entrepreneurs which attracted +70,000 members in six months (CompleteLandlord.com);

o     Identified and acquired a leading-edge rental vacancy listing site, www.RentSlicer.com;

o     Established and directly managed Socrates Media Operations, Pvt Ltd in Hyderabad, India with 60 employees including software development, IT, customer service, graphic design, web analytics, and accounting;

o      Led Socrates India to successful ISO 9000:1 certification.

Provided strategic management consulting to clients in the process of building new business units or seeking industry consolidation through acquisitions.  Responsible for building and implementing strategic and tactical plans to develop business concepts into on-going business enterprises specifically: for Minotaur Capital Management, LLC co- negotiator in the acquisition of a $10M privately held publisher. Developed and implemented strategy for ICICI Bank to set up an outsourcing business collecting US credit card debt with Indian-based collection agents on behalf of US card issuers.

As a key member of the senior management team conceptualizing and implementing a turn-around strategy, responsibilities included:  negotiating strategic alliances and defining strategy in the US financial markets.  Negotiated a strategic alliance with Accenture adding $50M per annum in potential incremental revenue through value-added product lines including collections outsourcing.

 As a founder of NetGov.com, I raised $23 million in Series B financing with venture capital firms led by Softbank Venture Capital and Minotaur Capital Management during the initial start-up.  Once the initial management team was built, I negotiated a merger with another eGov company as we launched eGov products (local government portals) for communities as diverse as Des Moines, IA and Philaelphia, PA.

Executed turn around of an historically unprofitable business by growing revenue 70% over three years in a low-growth industry through new product lines and increased penetration of the existing client base.

Responsible for general management of business unit pioneering a new initiative in the healthcare informatics field.  Reported directly to the COO of Reuters Group, Plc.

o     Launched Reuters Medical News;

      o  Built a 300-physician EMR/CDR pilot in the New York City area.

Turned around worst performing business unit in Europe,  the City of London Division, highlights included:

o     Grew revenues from £50M to £75M;

o     Improved profit margins by 28%, highest in the UK;

o     Assembled new management team in the first 100 days;

o     Market champion of a highly successful domestic UK equities product which captured +10% of the UK equities information market in six months.

Built the North American Region by consolidating five smaller regions; growing revenue to $160M (30%) and profits by 43% during the period.

o     Developed new product offerings in domestic capital markets including mortgage-backed securities, corporate bonds and US Government bond markets;

      o    Improved profit margins by 20% over the period through revenue growth and effective cost management;
      o    Launched first-ever customer response center resulting in a sea change in customer perceptions of Reuters quality and responsiveness.

Built management team and devised systems, processes and procedures to manage Reuters business in  the middle US region.

Led industrial consulting division of Data Resources, the market leader in econometric forecasting, market analysis and strategic planning. Customers were Fortune 500 industrial, defense and electronics manufacturers.  Opened Detroit office and built a global automotive consulting practice that counted every major global auto OEM as a client within two years.