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Sample Articles

Icon_pdf_16 How Will Your Mutual Grow?

This short article was published in the National Association of Mutual Insurance Companies'  (NAMIC) IN Magazine in the Fall of 2009 which was circulated to approximately 500 c-level mutual insurance company leaders in the U.S.

Icon_pdf_16 Maximizing Policyholder Retention and the Likelihood of Referral.

I wrote this white to explain my methodology for improving long term profitability in insurance.  Approaches for gaining meaningful and measureable customer feedback, employee enthusiasm and process improvement are covered in detail in this piece.

Icon_pdf_16 Creating and Duplicating the Perfect Claims Experience

This article was published by The National Underwriter's Claims Magazine, the most widely circulated claims-based magazine in America.

Icon_pdf_16 Building a Better Loss Control Experience

I use this short piece when I speak with commercial insurance companies about an important customer touchpoint - commercial risk management and loss control.

Icon_pdf_16 The Art of Staying Small

This paper was written approximately 5 years ago when I first began to form some thoughts about building long-term profitable growth.  It's not an insurance specific piece but explains how many organizations (social, businesses, etc.) begin to fail as they grow in size and explains how a company can go about avoiding the trap of growing without paying attention to existing customers, people and processes.

Recommended Reading.

ultimate question

Recommended Reading