VisualCV

·        Present to large groups at INFOCOMM, INTEROP, and through web sessions about the advantages of utilizing video conferencing technology in business environments as well as being quoted in USA Today.

·        Application support for Nortel Symposium Call Center Server, Nortel CallPilot voice mail and  integrated peripheral applications.

·        Procure, engineer, and install Tandberg Video Infrastructure Equipment to include MPS 200 bridge, gatekeepers, content server, TMS and Edge 85 endpoints, as well as Cisco Voice over IP solutions and voice enabled routing with Nortel PBX systems for regional WAN connected Call Centers.

·        Train administrative staff on Tandberg video conferencing scheduling software and the functionality of Tandberg video conferencing equipment.

·        Cross train fellow team members in technical procedures and processes on Nortel CallPilot servers and Symposium servers.

Network Analyst & Sr. Telecom Analyst

·      Manage numerous technical projects and apply technical and leadership skills to teams of 3 to 4 service technicians in the telecommunications field.

·      Application support for Nortel Symposium Call Center Server, Nortel CallPilot voice mail and integrated peripheral applications.

·      Procure, engineer, and install Tandberg Video Infrastructure Equipment to include MPS 200 bridge, gatekeepers, content server, TMS and Edge 85 endpoints, as well as Cisco Voice over IP solutions and voice enabled routing with Nortel PBX systems for regional WAN connected Call Centers.

·      Conduct research and make presentations to management relative to new technology integrations such as video conferencing and Cisco IP Telephony.

·      Create server configurations specific to customer applications and performance goals for Windows NT, Windows 2000, 2003, and Novell.

·      Respond to problems in the field and provide specialized technical support for over 90 Cisco routers and switches for TECO Energy and subsidiary companies.

·      Manage Integration of three 96 port Nortel CallPilot Voice mail server systems into the Tampa Electric telecommunications network to accommodate 2500 users.

·      Manage integration of 18 TECO Energy sites onto the TECO telecommunications network utilizing 5 digit dialing and Cisco routing technology.

·      Test and verify feasibility of Voice over IP solution for remote network sites that include Cisco’s Call Manager and Unity products.

·      Engineer/Install/Maintain Voice enabled routing with Nortel PBX systems for regional WAN connected Call Centers.

·        Performed engineering and project management activities for Meridian 1 telephone systems (Option 81, 21, and 11) that serviced 970 users and completed all telephone additions, moves, and changes utilizing Meridian M.A.T. software.

·      Generated and studied system traffic reports to maintain appropriate service levels of P.02 and recommended additional trunks and lines as required.

·      Maintained daily, weekly, and monthly phone reports for 31 ACD Supervisors.

·      Responded to complex, technical problems such as trunk and route building, coordinated dialing plan issues, and ensured proper feature functionality.

·      Established and supported computer and telephone solutions for FAX and remote telecommuting solutions such as ISDN WAN connectivity for remote users.

·       Performed commissioning testing on Home Location Register (HLR) and Mobile-Service Switching Center (MSC) Telecommunications Equipment; Mini-BTS (Base Transceiver Station) training equipment; and, on Base Station Controller (BSC) equipment.

·      Researched and analyzed technical field needs and applied new procedures as necessary to ensure overall customer satisfaction.

Northern Telecom Incorporated, Southfield, MI                                                                        

Installation Field Technician

·      Performed in process/final internal quality audits for Ameritech Switching Offices ranging from 11,000 to 75,000 lines; and, Northern Telecom Installation internal final quality audits for switching offices in Illinois, IN and Michigan with Northern Telecom corporate auditor for cost and inventory controlling purposes.

·      Updated Isolated System Grounding and performed internal quality workmanship audits.

·      Managed technical staff of four and delegated work assignments, maintained inventory control for quality switch installations, and ensured compliance with Northern Telecom and Ameritech customer satisfaction standards.