VisualCV

iQor, Inc. New York, New York

Technology Infrastructure and Operations management and support for Global Technology Infrastructure & Call Center Operations / BPO. Data Centers, Networks, Processing, Servers, SAN, Telephony, driving engineering solutions, monitoring and support. High-Transaction volume of Data, Inbound / Outbound VOIP and CTI workflow. Global Technology Experience.

•      Establishment of IT alignment with business goals

•      Improved service levels through restructuring, talent acquisition and process improvement

•      Manage global support team in IT with multiple disciplines and broad scope.

•      Manage core infrastructure services, delivered to world-wide set of business locations

A senior information technology executive combining global experience, merger integration and in-depth technical expertise in the management, planning, implementation and operations of large-scale complex systems, enabling business management to achieve their vision through the most efficient use of technology. Expertise includes IT strategy, alignment and governance; IT transformation, effectiveness, and operational efficiency; budget, ROI and TCO management; vendor contract negotiations; network infrastructure; data center site selection, vendor evaluations, builds, consolidations and relocations; virtualization of server and storage platforms; capacity planning; high availability; disaster recovery and business continuity planning; support services; team building; security and compliance.

The Councils of Advisors is a global network of executives and industry professionals who are compensated for providing their insights to the world's leading investors. Members of The Councils of Advisors improve investment decision-making and accelerate business innovation by providing collaborative consulting to leaders in the investment community.

Council Members provide their industry knowledge to investors through telephone consultations, online surveys and scheduled in-person meetings. These exchanges provide Council Members with unique opportunities to consult with the investment community; in turn, investment managers gain a sharper understanding of the issues fundamentally related to their investments.

The Society of Industry Leaders (SIL) is a carefully selected global network of industry professionals and thought leaders. SIL Members are connected to Vista Research Inc. clients, usually through telephone and in-person consultations, and are compensated for their time.

Infrastructure, Data Center and Enterprise Networks - Consolidation, Virtualization, Rationalization

Technology Consulting and Project / Program Manager for a multi-site SAP Hosting data center consolidation, relocation and vendor migration for a major international consumer products company based in New York with Global operations.  Performing Program management across all technology towers, (1000+ Servers) operational, migration and san-storage (~500TB) assessments for operational optimization and risk mitigation.

Rebuilt the corporate data centers, network infrastructure as well as the corporate desktop PC platforms; my mission was to attract, motivate and retain a new staff (3X in size to 86+, in 8 states since my arrival), develop a comprehensive set of strategies, processes and methods / procedures for infrastructure & data center operations.  Established a new departmental Lifecycle Process of Plan, Implement & Run to get the new IT support organization once again providing critical data center, network services and platform support to the many lines of businesses.  This included assessing and implementing Change Management-Change Control.

Established networking and systems standards for the infrastructure, reliable user desktops and Change Management in the data center and Internet / Intranet security.  Began an ITIL adoption program for Infrastructure.  Responsibility for communications, and information security supporting 85+ sites and 6,500 employees \ users.  Extensive relationship management and negotiation skills with technology partners and internal business clients.  Manage staff of 90 with $30+ million in operating and capital budgets, reporting to the CIO.

Major Achievements:

• Generated annual $1mm savings w/ the establishment of a Consolidated Corporate Data Center - Shared Services processing, storage and global network operations.
• Employing Agile Methodology, Consolidated and Virtualized SQL, App, Web & Citrix servers to Blades / VMWare. Achieved > 20:1 compression - footprint and a centralized consolidation platform for all Windows SQL servers. >$1mm savings
• Delivered HA Processing Infrastructure for Oracle (ERP) on HPUX / Unix. 
• Envisioned and built a corporate, standards - based global IP/MPLS (Wan/Lan/Man) & Windows Active Directory network.  QOS & COS implemented to optimize for VOIP and improved performance for key applications and Call Centers leverage.
• Led Infrastructure Group to a certified "Best in Class" by Gartner Benchmark Study
• Designed & deployed standard desktop technology standards & platforms, delivering superior service levels, automated software updates / security patching, remote management and metrics performance resulting in reduced delivery costs and increased time to market.
• Implemented technology standards, disciplines, processes & an overall corporate technology strategy for services delivery.  Developed / promoted consolidation strategies / process efficiencies.  Responsible for AS400, Unix, Wintel environments.
• As the Information Security Officer, lead & motivated a global team on SOX / PCI audit, compliance & remediation - Information Security, Data Center Operations, Network Ops, & Change Management. Assures HIPAA compliance within Infrastructure.

Redesigned and deployed all of Equitable's Insurance / Annuity product-line network infrastructures and data center client- servers (~200) integrating state-of-the-art technology as Equitable invested in their technology future. Implemented a management information architecture across all of Equitable's computing environments, integrating across all product lines - 8000 nodes. The targeted disciplines: Enterprise Help Desk, Software Delivery, Asset Inventory, Enterprise-Wide Event Management, Systems and Network Management. 

Evolved a new network architecture (Cisco IP framework) to support the burgeoning client server requirements in the data center.  Designed and implemented a new business-driven WAN / LAN infrastructure & server farm for Equitable's Agency network in order to support the new Agent's Workstation (5000).  This included the design, testing, implementation and management of a nation-wide network of over 130 routers and 200 servers.  Designed and developed a modern, state-of-the-art data center / network operations center equipped and staffed with the latest tools (OpenView) and 7X24 staff.  Re-engineered the department's Lifecycle by implementing a Plan, Implement, & Run management style as well as reconstructing the data communications business to prepare for the client server evolution.

Managed a number of consulting Client assignments, which included my role as the DTI Project Manager of a large data center, network design and rollout for a Japanese shared-services client.  Performed all requirements gathering, validation and execution. 

Project Manager for ADP's move from Wall St. to Jersey City.  Performed all requirements gathering, validation and execution for ADP's largest network and data center relocation.  Serving thousands of Wall St. Brokerage firms through ADP's systems, processed 25% of the NYSE traffic.  Built, evolved & managed the infrastructure & NOC. Provided hands-on technical management / direction of 7X24 Network Operations Center, including all aspects of day-to-day service delivery issues, Help Desk & reporting systems. 

As the premier Payment Processing Company (ESBA), we provided Credit Card Message Switching (Non-Stop) systems and POS networks for merchant bank members. Provided network support within the Network Operations Center.