VisualCV

President & CEO

• Developed and implemented 5 year growth strategy quadrupling the size of the company
• Restructured the company around key service lines
• Designed and implemented a client-centric service delivery model that has increased client satisfaction by 25% while reducing costs by 10%
• Managed and oversee Agosto's operations and delivery teams

• Managed organization development plan, a service maturity plan focused on increasing operational efficiency by simplifying and documenting core process, defining role expectations and outcomes

• Develop and oversee Project Management team as productized service line

• Developed and implemented a sales agent model, using independent sales agents to sell Agosto services without the overhead associated with scaling a traditional sales staff.

• Developed SaaS (Google Apps) service lines

IT Consultant

• Outsourced CIO Consulting: Strategic Alignment, Project Management and Business Analysis
• Develop and manage IT Steering Committee and Strategic Roadmaps
• Designed and Managed core infrastructure projects, collaboration projects (Exchange, Sharepoint/Wiki, Google Apps), development projects (Sales Automation, POS), vendor selection and contract negotiation (Managed services, development work, telco, etc.)

Vice President | Board Member

• Held key management roles in the organization, performed business analysis and project management for clients, oversaw key turn-around / organizational development initiatives
• Developed and implemented a team-orientated, outcome-based service delivery model which lead to 15% increased client satisfaction and 30% year-after-year revenue growth

• Branded the merged company, created sales / marketing collateral, developed and implemented sales strategies which yielded 20% new growth

• Cultivated strategic partnerships with vendors to increase revenue and create cost-effective solutions for clients

IT Consultant

• Created IT Policies and Procedures for clients to ensure all IT strategies' long-term effectiveness
• Met with key decision makers thoughout client's organization, assessed needs and designed IT solutions to align with strategic business objectives

• Provided strategic direction and project management to small and mid-sized businesses

• Founded OutsourcedIT to establish an outsourced CIO consulting and IT service firm delivering best-practice IT solutions to small and mid-sized businesses (SMB).
• Provided business analysis and CIO consulting (design, ROI analysis, and project management) to SMBs.
• Purchased a local ISP, improved service, marketed and sold to another Internet provider
• Grew the company 300% in 4.5 years
• Sold OutsourcedIT in 2005 to Techies Network Task Force, Inc.  Techies was the commercial spin-off the Geek Squad, now owned by Best Buy.

• Developed and Managed marketing campaigns for Road Runner, Time Warner's Internet service; created brand awareness though PR outreach and business development. 
• Designed and Implemented a successful MDU (multi-dwelling unit) customer acquisition model.
• Developed a customer referral program which yielded a 10% increase in the subscriber base 
• Responsible for managing all PR relations with area municipalities and chamber of commerce

• Grew sales year after year (200% growth) for 3 years
• Identified highspeed market opportunities (2nd DSL provider in MN)
• Designed highspeed WAN and hosting solutions for 3M, Sprint, TeeMaster, etc.
• Developed an annuity-based IT service model for the SMB market
• Provided IT Consulting to SMBs
• Sold ISP Business Unit to Infinintivity, a national DSL provider