VisualCV

Provides technical support for KnowledgeView, a complex, global knowledge sharing application that has a function point count of more than 10,000 and a user base of approximately 123,000 registrants.

• Work with the user community to identify and resolve technical issues; prioritize issue resolution and manage end-user expectations for the application
• Manage collaborative tools and team spaces for internal clients located around the world
• Lead technical support for data migration tool
• Maintain and improve the Knowledge Management support process by prioritizing issues and measuring compliance with service level agreement expectations
• Train new members of the KnowledgeView support team
• Currently supporting a concept pilot focusing on social tagging principles as a means to organize and retrieve content

Led the effort to create technical and end-user support documentation for KnowledgeView.

• Managed technical documentation and developed technical specifications
• Wrote and executed test cases and use cases; managed a sub-team to create additional test cases
• Worked clients to define development requirements; managed process using Rational RequisitePro
• Created and maintained all end-user help documentation

Tracked and managed usage of information services as part of the information resource team.

• Led the testing and documentation for deployment of a Websphere portal and Notes database
• Worked with global teams to roll out, populate, and update a Websphere portal and databases; trained and registered new members
• Launched multiple QuickPlaces, and administered client and internal case teams
• Trained new hires and teams acquired through acquisitions

Worked on the Knowledge Management team at an internet consulting firm that was acquired by IBM.

• Responsible for knowledge harvesting, new entrant training, subscription services password management, Quickplace administration and managing technical support for the team.

Helped clients find the right mortgage to meet their needs, within a volatile financial market; coordinated multiple efforts across tight deadlines; provided IT support as needed.

Supervised technical and design staff developed and engineered mechanized systems and maintained budgets and inventory control.

Developed all production schedules and plans to install all scenic elements, and hired and trained a 20-person crew.

Specialized in building mechanized scenery and welding.  Union member IATSE Local 534.