- Responsible for developing and managing the Company balance sheet, operations and administration activities. Company mission is to manage Administration of and Contacts with Enel Gas’ (natural gas and water supply operations) two million customers all over Italy. Widespread use of Siebel, Oracle, AS400, Avaya and Office tailored applications
- Leading 400 people (300 in Customer Contact Center – 170 at outsourcers sites, 90 in Customer Administration – invoicing, cashing and credit management, and 10 in Systems, General Services, Personnel and Staff) in a vital, sportive, creative, collaborative and results oriented environment
- In 2006, presented commitment and compensation rules for the purchase of outsourcing services to the Italian Buyer Community
- In 2005, Best National Day for Institutions at annual Customer Management Day event
- In 2004, Manager ofthe Year in Customer Management from Italian CM Association
- In 2003, Champion of Enel Gas new projects on processes and systems for the industry free-market
- In 2002, hired and trained 230 people with an average University degree rating of 106/110