VisualCV

-        Designed, planned and implemented an unprecedented research and consultancy center, with the objective of offering relevant social and consumer information to consumers and companies through the website alvostroposto.com

-        Designed and implemented ALPrimoPosto, the first Italian social rating, with the objective to determine and present Italian consumer satisfaction with public and private services and products in such sectors as Health, Universities, Banks, Insurance, Autos, Public Services, Press, TV, Utilities and Malls

-        Responsible for developing and managing the Company balance sheet, operations and administration activities. Company mission is to manage Administration of and Contacts with Enel Gas’ (natural gas and water supply operations) two million customers all over Italy. Widespread use of Siebel, Oracle, AS400, Avaya and Office tailored applications

-        Leading 400 people (300 in Customer Contact Center – 170 at outsourcers sites, 90 in Customer Administration – invoicing, cashing and credit management, and 10 in Systems, General Services, Personnel and Staff) in a vital, sportive, creative, collaborative and results oriented environment

-        In 2006, presented commitment and compensation rules for the purchase of outsourcing services to the Italian Buyer Community

-        In 2005, Best National Day for Institutions at annual Customer Management Day event

-        In 2004, Manager of  the Year in Customer Management from Italian CM Association

-        In 2003, Champion of Enel Gas new projects on processes and systems for the industry free-market

-        In 2002, hired and trained 230 people with an average University degree rating of 106/110

-    Responsible for parts sales ($ 250 Mils in 2000), service operations (dealer training, quality, capacity, processes and marketing) and technical operations (product quality, homologation, warranty and customer relations)

-    Leading 140 people (60 in Sales, 10 in Marketing and 70 in Technical, Warranty and Customer Relations)

-    In 2001, achieved Best In Class rating in the Car Manufacturers’ Competitive Dealer Satisfaction Survey

-    In 2001, achieved Best In Europe rating for Parts and Service Support in the Ford Dealer Satisfaction Surve

-    In 2000, represented Ford Italia at the TV Watchdog program MiMandaRaiTre

-    In 2000, achieved Best In Class rating in the Car Manufacturers’ Competitive Dealer Satisfaction Survey

-    In 1999, achieved Best In Class rating in the Car Manufacturers’ Competitive Customer Satisfaction Survey

-    In 1998, achieved a year-over-year parts sales growth of 9% against a decline in overall Europe

-      Worked with existing key accounts (Michelin, Shell, Philips, etc.) and on marketing strategies towards potential                                      large large customers, developing corporate marketing and relationship management

-          Examined patent applications and reported novelty and inventive step, working in English, French and German, while studying Spanish, Dutch and Japanese

-    Coordinated the design, construction and testing of new optoelectronic components and optical fibers, co-operating with the Universities of Padua, Modena and Bari