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Work experience

Euro Guiding Services

Jul 2006Present

Tour Manager

Tour leading/driver guiding for overseas and local visitors, journalists, travel agents, VIP's to designated New Zealand destinations.

Contracting to NZ inbound tour operators on given itineraries, hiking and nature tours and manage those throughout the duration of the contract.

Interpret New Zealand's leading attractions, historical sites, fauna and flora, as well as cultural aspects of the country in the visitor's mother tongue.

Marketing of services, establish industry networks, participate in and organize industry events, member of ProGuidesNZ

Sail New Zealand

Nov 2020March 2021

Marketing and Product Development (fixed term contract)

Development of sales and marketing Incentives for private charters and events
on NZ registered superyacht SY Pacific Eagle during 36th America's Cup in Auckland

Promotion and advertising of spectator cruises, charters and private events on SY
Pacific Eagle 

Liaison with tourism and transport operators, such as airlines, helicopter/seaplane, hotels, restaurants and relevant stakeholders

Familiarisation tours onboard SY Pacific Eagle 

Crew onboard SY Pacific Eagle during spectator cruises and charters

contracted to AAT Kings

20172019

Tour Manager

Responsibilities:

Organization and leading of 15-20 day coach tours throughout New Zealand (North and South Island)

Interpretation of leading attractions, historical sites, features and cultures of the country (full commentary)

Liaison with tourism and transport operators, such as airlines, helicopter/floatplane, ferry, cruise boat, train co. hotels, restaurants, throughout the country

Re-confirmation of all excursions, flights, transfers, hotel, dinner and event reservations

Escorting and assisting guests to chosen activities and events           Collecting feedback from customers

Tour Guide/Driver Guide

Driver-guiding small German and French group tours

and individual VIP tours throughout New Zealand

Tour Manager

Responsibilities:

Organization and leading of 15-18 day coach tours throughout New Zealand (North and South Island)

Integration of up 48 customers on each tour

Interpretation of leading attractions, historical sites, features and cultures of the country (full commentary)

Liaison with tourism and transport operators, such as airlines, helicopter/floatplane, ferry, cruise boat, train co. hotels, restaurants, throughout the country

Re-confirmation of all excursions, flights, transfers, hotel, dinner and event reservations

Escorting and assisting guests to chosen activities, hikes, boat-trips, flights, etc.

Collecting feedback from customers

contracted to Royal Caribbean Cruise Lines

Apr 2007Jul 2007

International Ambassador

Responsibilities on board 'GTV Brilliance of the Seas':

Translation of daily cruise programme into German and French

Service desk hours for all non-English speaking guests on board

All shipboard announcements in English, German, French, Italian and Spanish

Participation in hosting Captain's dinners and other onboard events

Air New Zealand

Feb 1995Jun 2006

Passenger Service Agent

Responsibilities:

Check-in procedures for up to 12 Airlines and their Customers

Liaison with Customer Airlines Representatives

Visa and passport checks and customs clearance

Liaison with Catering, Flight Deck, Cabin Crew, Customs Immigrations

Gate control and ensure on time departure of flights

Supervisor Singapore Airlines check-in (10 staff members)

Interpreting and public announcements in French, Italian, German and Spanish

Active member of Work Group Review committee

Active member Occupational Health and Safety committee

Lufthansa German Airlines

Jun 1993Oct 1994

Flight Attendant

  • based in Germany (Berlin, Munich and Stuttgart)
  • trained on B737, Airbus 310/320/319

KLM Royal Dutch Airlines

Feb 1989Mar 1992

Sales Secretary

Responsibilities: Assisted in Sales and Marketing Incentives

Participated in company promotions

Liaised with Travel Agents

Fares and Ticketing, Reservations, General secretarial duties

Education

HOSPRA Ecole Hoteliere de Langues et de Secretariat

Apr 1975Sep 1975

Diploma in Hotel Management

Certifications

ATTTO

Jan 2011Jun 2012

Certificate in Tourism (Tour Leadership Level4)

Purna Yoga Australia

Jun 2013Jul 2019

Yoga Teacher Certificate

registered RYT500 and Yoga Nidra Teacher

Open Polytec of New Zealand

Jan 2004Dec 2004

Certificate in Vocational and Personal Development

Unitec Auckland

Jan 2000Nov 2000

Certificate in Supervisory Management

AUT, Auckland Institute of Technology

Jan 1998Sep 1998

Certificate in Liaison Interpreting

Languages

Fluent English, German, French

Conversational Italian, Spanish

QUALIFICATIONS AND SKILLS

Full drivers license (Class 1 and 2) with P-endorsement (current)

Comprehensive First Aid (current)

STCW-95 Crowd Management Training 

PADI Scuba Divemaster 

Microsoft Office

Yoga Alliance RYT 500 Registered Yoga Teacher (current)

ProGuides full membership (current)

NZ Tourism Board

  • Kiwi Host (1995)

Air New Zealand

  • Occupational Health and Safety Training 
  • Dangerous Goods Certificate 

Lufthansa

  • Training Certificate Passenger Services 
  • Sales in Traffic 
  • Flight Attendant Training Certificate 

References

Doug Cabot

General Manager, Sail New Zealand

+64-21-02819027

Frank Hildebrandt

Director ANZ Nature Tours, New Zealand

+64-4-385 1024

Interest

Travel, Yoga, Scuba Diving, Sailing

TRAVEL EXPERIENCE

  • AUSTRALIA/NEW ZEALAND/PACIFIC ISLANDS

Lived in New Zealand since 1987, travelled throughout New Zealand, working as driver guide and tour manager (1996 (part-time) 2006 (full-time) - current) and Yoga Instructor since 2013

Lived and worked in Australia (Sydney and Ayers Rock 1986)

Travelled extensively throughout Australia, Pacific Islands (Samoa, Tonga, Fiji, Cook Islands, French Polynesia, Vanuatu, New Caledonia 

  • ASIA

Lived and worked in the Republic of Maldives (1981 -1986 Airline Rep, Tour Guide, Divemaster).

Returned in 2012 to work as divemaster May-July 2012

Countries visited: Hong Kong, Thailand, Singapore, Malaysia, Brunei, Indonesia, Sri Lanka, India, Pakistan

  • MIDDLE EAST

Countries visited: Oman, Dubai, Bahrain, Abu Dhabi, Egypt, Israel

  • EUROPE

Born and raised in Germany, educated in Switzerland.

Countries visited: Austria, France, UK, Ireland, Scotland, Iceland,

Italy, Spain incl Baleares and Canary Islands, Portugal incl Azores, Cyprus, Greece, Turkey, Croatia, Sweden, Denmark, Netherlands

Yoga teacher at Club Hotel Stella Maris in Ibiza, Spain July/August 2014

Tour Guide and Yoga Teacher for SKR Reisen on Lesbos, Greece, June-September 2017

Tour Guide and Yoga Teacher for Frosch Sportreisen, Orebic, Croatia, July/August 2018

  • AFRICA

Countries visited: Tunisia, Morocco, Kenya, South Africa, Djibouti

  • USA/CANADA

Lived in Juneau, Alaska and Los Angeles, CA. Travelled throughout California, Alaska. Visited New York, Boston, Cape Cod, Miami, Fort Lauderdale, Niagara Falls, Chicago, Omaha, Dallas, Seattle, Phoenix, Lake Tahoe, Toronto, Montreal, Vancouver, Hawaii 

  • CARIBBEAN/SOUTH AMERICA

Countries visited: French Antilles (Guadeloupe/Martinique), Dutch Antilles (Aruba), Grand Cayman, Costa Rica, Panama, Mexico, Argentina, Brazil