VisualCV

Vignette aquired by OpenText.

• Project Team Lead.  Responsible for the design, development, authoring, pilot and production of multiple software training courses for live instructor led and remote/web-based instructor led classes for new and updated content management software applications.
• Subject Matter Expert.  Primary Vignette Content Management (VCM) product training and development specialist; directed and coordinated with other internal and external teams on development of materials and lab requirements.
• Facilitator. Provided local and remote training facilitation for internal enablement of employees and partners.

Operations management - responsible for the development, design, operation, and improvement of the training, materials and scope of S2S services.

• Business Development. Developed proposals, facilitated pre-sales meetings, created project estimation/scoping reports, and managed resource allocation
• Leadership. Developed new mission statement to actualize the companies revised global mission and communicated to staff, aligning personnel with company goals
• Operations. Prioritized customer, employee and organizational requirements to deliver biggest bang for the buck
• PR. Developed complete marketing and branding PR plan for 2009 - 2010
• Social Responsibility. Developed program for leadership and communications programs for GENaustin nonprofit girls organization

Specialties

• managing a diverse team
• developing process & procedures that work for a socially responsible business
• business analysis
• campaign strategy
• team management
• client management
• budgeting and estimating
• process development

Freelance authoring of websites, technical documents, training manuals, White Papers, presentations and design. 2D/3D graphic art, Macromedia Flash web content and presentations, streaming media and web content management (CMS).

(Formerly Ingerman.us Web Design)

• Corporate Development.  Conceived new business focus, strategy and revenue model. Researched relevant industries to determine market opportunity, competitive landscape, and product positioning. Authored business plan and product requirements for development team, partner recruitment and investors. Defined company focus, mission and strategy, and strategic relations. Developed product requirements, strategy presentations and introduction plans.
• Content Manager.  Web site creation, e-commerce development, corporate presence, and network integration for multiple non-profit corporations and commercial enterprises.
• RAD.  Developed the requirements and provided a working demonstration for a standalone desktop application to monitor and provide feedback through analysis of user inputs for saltwater aquariums in the residential environment.

Currently a studying actor with representation by Actors Clearinghouse in Austin, TX.

• Meisner, Laurel Vouvrey Smith, In the Moment Studio, Austin
• Acting on Camera Intensive, David Hickey & Brett Brock, Brock/Allen Casting
• Meisner, Ron Hayden, 2 Chairs Studio, Austin
• Grotowski - Method of Physical Acting, Ron Hayden, 2 Chairs Studio, Austin
• Acting for Film, Van Brooks, 2 Chairs Studio, Austin
• Shakespeare Theatre Internship, Fairbanks Shakespeare Theatre

Transformation project manager.

• Project Team Lead.  Provided IT project management for infrastructure segregation and split; led project team and managed all aspects of project, including project schedules, estimates, and work planning. Assisted in process improvements, documenting current decisions, facilitating process flow definitions from unclear past decisions and generating step by step strategies for future success.
• Risk/Change Impact Assessment.  Developed support materials, provided data analysis, conducted interviews, and provided leadership/coaching, consultation, and quality review. Documented process improvement/impact assessment including descriptions of process/technology changes, likely impacts, and actionable responses.
• Facilitator.  Held weekly status meetings with key project team members; tracked issues; reported progress to senior management.

Prepared the groundwork for program launch by managing the current contract, design and implementation of programs and developing marketing and training materials. Interfaced with potential clients and developed proposals based on their requirements. Assisted clients in identifying their interests, and motivated them to act accordingly. Wrote persuasive letters and documents, frequently influencing decision makers. Involved personnel in goal sharing, resulting in dramatically increased productivity.

Deputy Program  Manager

• Operations.  Executed self-directed administration of all daily operations; as leadership team-member, participated in regular organizational development and strategic planning sessions, largely regarding development and execution of a new vision.
• Maintained highly profitable $12M product line in its late stage of life-cycle.
• Facilitator.  Held weekly status meetings with key executives and engineers; conducted regular interface integration testing sessions; tracked issues; reported progress to senior management.
• Team-Based Redesign Assessment.  Performed code audits; ensured conformance to coding standards; analyzed SQL queries for performance and accuracy. Executed and managed day to day testing of system releases by executing mainframe daily processing scripts. Performed complex bug verifications, release testing, and customer-specific beta software support.
• Project Risk/ Readiness Assessment.   Handled contract requirements, product scope decisions, implementation issues, and development issues.
• Process Design.  Developed process for determining if customer requests were to be generally available or a custom field Established ad hoc bug reporting environment improving timeliness and quality of information for systems design and implementation. Established methods and processes for use in planning and managing a software/hardware project.
• Training/Curriculum Design.  Project Manage installation and maintenance teams, led major product integration effort with strategic partner. Created strategic plan for new learning technologies to improve utilization of agents and reduce cycle time for training development.
• Reported to the CEO of the Connected Wireless division

Systems Engineer

• Project Team Lead.  Gathered GUI requirements; estimated delivery effort; developed screen mockups, defined screen flow to streamline user experience and to support necessary application functionality.  Used rapid prototyping technique to reduce overhead and increase visibility to in-progress UI definition work.
• Intranet Operations.  Developed ‘internal Internet startup’ business plan and strategy, and directed all operations to introduce and get buy-in from internal customers.
• Professional Services.  Authored functional requirements specification; executive summaries, defined domain model additions/changes.
• Capability Transfer.  Provide system engineering support to new designs by establish target performance specifications for new and updated products. Work with clients to resolve performance issues with product implementations. Defined requirements for system interfaces, data conversion requirements, and software modifications; assessed organizational processes for software testing.
• Process Improvement.  Developed Support processes, including interfacing with Engineering and partners on bug fixes.
• Communication Strategy.  Negotiated feature sets and timelines with Sales, Professional Services, and Product Marketing; worked with Product Management to define best-of-breed product feature requirements. Write detailed technical data sheets for all products supported that describe in detail the interface and the details of internal operations of the products, Write technical application notes that describe in detail practical implementations of products.
• Marketing Communications.  Edit and enhance collateral materials for marketing departments in the service and public relations sector.
• Proposal Development/Client Pursuit.  Facilitated and/or scribed in order to evaluate goals of clients.  Design sessions included cross-organizational representation within the client organization and internal team. Final presentations and documentation included evaluations and recommendations. Worked with teams writing proposals and preparing bids for change management services supporting technology implementation in electronics/defense engineering and manufacturing company, U.S. government agencies, and the U.S. military.
• Project Scoping/Planning.  Created “what-if” scenarios around increase in scope of work analyzing the impact it had on that project and the impact it had on the resource base and other projects.
• Process Design.  Streamlined process for presenting quarterly business results to multiple levels of executive management with easy-to-use PowerPoint templates and storyboarding techniques.
• Market Intelligence. Identified opportunities to expand product lines developing new applications in solving customer problems. Developed a proof-of-concept to show how the use of a rapid prototyping software suite greatly reduces development time.
• Report to the VP of Corporate Development

Operations Manager with a military staff of over 100, responsible for all aspects of organizational development and technical direction, including long-range planning, strategy, and policy. Directed integrated logistics processes; accomplishing joint logistics planning for warfighting support and sustainment with the military services; directed acquisition and wholesale logistics activities for the DAVS program.

• Operations.   Sent to Iraq with minimal resources to set up a technical field office and train 100+ Soldiers and civilians. Conduct individual and group training as well as ongoing guidance. Providing strategic research/planning, operational analysis/execution, technology integration/implementation, tactical business solutions/deployment, programming services, and venture proposals for client contracted services. Supported 500+ customers worldwide, including 24/7 Support coverage.
• Leadership Development.  Became proficient at developing professional relationships quickly with candidates for best possible representation to clients and for purpose of maintaining exclusive representation relationship.
• Audits.  According to event or program scope and goals, created and maintained action plan and timeline. Performed audit of organization-wide practices and procedures to identify inefficiencies and develop and implement advancement solutions.  In response to audit, established programs, control documents, hardware/software/equipment solutions, and new operating standards in multiple areas for greater efficiency, modernization and a reduction in Operating Expenses of greater than $40k annually.
• Process Design.  Defined support helpdesk processes; documented procedures. Conducted side-by-side testing between to verify same-over-same behavior. Implemented products across many computer environments and platforms, including servers and database engines. Directed the people, technology, and processes necessary to efficiently and effectively provide quality
• Support to customers. Tracked and reported all Support metrics and improved efficiencies and processes.
• Design/Review Session Support.  Worked directly with users on the product support floor to collect enhancement requests and feedback; migrated product support users to case management software. Participated in System Integration (SIT) testing and UAT (User Acceptance Testing)
• Development Training.  Developed external training materials based on company applications, including end user, administrative, train-the-trainer, and troubleshooting training classes. Implemented external customer survey process and provided critical customer feedback to
• Product Management, Marketing, Engineering, and Support. Develop measurement mechanisms to ensure the participants have understood the material
• Executive Goal Alignment.  Aligned cross-functional executive teams around common metrics, objectives and communications; members included research scientists, IT professionals, software developers and executives at all levels in Europe, Iraq, Kuwait and the US. Go-to person for any issue involving DAVS-based customers.
• Reports and Presentations.  Communicate project status weekly to company and Military management using custom developed report metrics. Authored and edited technical papers that were published by the US Army. Presented at numerous conferences, showcasing previews of new product features; Q&A sessions with customers; demonstrations from hardware vendors.
• Sales Management.  Managed post-contract sales of systems previously introduced to clients by sales and marketing, but not purchased first time around.  Demonstrating the complimentary ways that our systems support each other, we succeed in adding to sales totals while providing improved services to the clients.  Provided pre- and post-sales engineering and technical information ensuring that clients are satisfied and aided in ensuring that the correct products are used in the recommended manner. Implemented plan to maintain service levels during departmental reorganization
• Deployed 100% of the time in this role
  
• Reported to the CEO of Connected Wireless division

Prepared training and technical documents for non-technical user; trained over 100 military and civilian personnel; evaluated quality of operator care and maintenance; maintained a network of 22 deployed C3 Logistics equipment sets across Area of Operations (Iraq and Kuwait).

• Training Curriculum Design and Implementation.  Trained client personnel and delivered technical support, new products and architecture development, increasing dependability by 20% annually and increased business performance by 90%. Built and customized training materials for the implementations; facilitate both classroom and 1 – 1 mentoring
• Subject Matter Expert.  Consultant responsible for large-scale Army project. Worked with software engineers and managers across multiple disciplines and organizations to successfully completed projects. Maintained the systems that where implemented and created internal expertise in these world class methods.
• Process Design.  Improved reliability and repeatability on projects by defining improved software development and project management processes using the Software Engineering Institute’s Capability Maturity Model (CMM) and Personal Software Process (PSP).
• Ingenuity.  Pioneered use of secure IP-based communications with remote teams to allow low cost instant feedback on issues.  This is now the de-facto way teams communicates to deployed team members.
• Impact Assessment.  Performs timely escalation management to the appropriate parties; managed customer issues and drove to immediate resolution. Researched, collected and organized data and documents in accordance with project requirements. 
• Technology Expertise.  Hands-on experience implementing Applications and Databases across multiple operating systems and environments.
• Reported to the Program Manager

Maintained major data communications network diagnosing and resolving equipment and operator issues at remote locations. Recommend changes in methodology, processes and procedures to enhance operational effectiveness. Prepared and presented security briefings using research and technical interviews.

• Customer Support.  Took 24x7 Level 1-3 support call escalation; performed root cause analysis; educated support staff on analysis techniques. Developed external training materials based on company applications, including end user, administrative, train-the-trainer, and troubleshooting training classes.
• Knowledge Management.  Planned, designed and directed development of Internet and Intranet Knowledge Management database 27x7, web-enabled applications availability: Built a knowledge base to be accessed by customers, internal staff, and third parties.
• Process Improvement.  Improved customer satisfaction year over year by training employees and by reducing call wait time, abandon percentage, response time, duration and back-log.
• Development and Document.  Create/author Policy and Procedures Training Manuals and supporting multi-media materials for Tier 1 Contact Center Representatives and Trainers. Create Customer Service Training Manuals for Contact Center Representatives and Trainers, including assessments (tests) based on training materials, utilizing performance and knowledge based criteria.
• Subject Matter Expert.  Primary point of contact for cities and multiple implementation teams; directed and coordinated the following: Conversion Team, Programmers, Legal team, On-site training team and teleconferencing.

Responsible for the smooth and efficient operation of all office activities, managing all cost control, employee pay, invoicing and general duties as needed for over 100 full time and seasonal employees. Assisted with bids for construction projects between $30k and $1.5mil. Utilized AutoCAD in the design and implementation of field drawings related to the construction of tilt wall buildings and concrete site work.

• Process Improvement.  Implemented/maintained new accounting system for all financial aspects of company, converting data from numerous legacy programs and developing Quickbooks accounting system.
• Professional Services.  Responsible for the accounting, finance, human resources and corporate services functions for commercial construction company with ongoing projects in excess of $10M. Set up accounting and corporate services policies and procedures
• Contracts.  Managed finance, accounting, customer support, human resources and facilities. Negotiated new facility lease and relocation, which substantially improving company cost structure and working conditions.
• Inventory Management.  Managed physical and fixed inventories in excess of $5M.
• Procedures Development and Implementation.  Established accounting and HR policies, procedures and controls to comply with regulatory and board requirements
• Reported to the company President.